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FAQs & Help

How old do you need to be to ride an e-scooter?

Riders must be 16 years or older.

Are you open year-round?

We are open April through November, weather permitting.

What days are you open?

Generally, all fair-weather days. Please contact us for details.

Why are there no e-scooters appearing on the map?

In Halifax we have switched from a pay-by-minute to a longer-term rental model. You will not see scooters on the map.

To book or reserve a scooter(s), please click the ‘Book Your Scooter Now’ button.

Can my child go on an e-scooter with me?

No. Only one rider is allowed per e-scooter and all users must be at least 16 years old.

Do I have to wear a helmet?

Yes. Visit our safety, laws & tips page for more information. Helmets are available at our waterfront location. Please contact us for assistance in getting a helmet.

Where do I leave or return my e-scooter?

This depends on the length of your rental. For rentals 4+ hours, we offer free delivery & pickup. Otherwise, you will need to pickup and return your scooter(s) to downt.

Can I just leave the e-scooter anywhere when I've finished riding?

No, you must return your e-scooter back to the waterfront location.

I can’t end my ride (trip). What do I do?

Issues ending your ride can be due to a few issues:

  • You may be outside of the parking area. You must end your ride at our waterfront location.

  • Try closing and re-opening the app. Ensure you are LOCKING the scooter and not PAUSING it.

  • Occasionally, a scooter may itself disconnect from the network. Give it a minute to reconnect and try again.

  • If your trip will still not end, please consult our front desk team at the waterfront.

Why haven't I seen the pre-authorization charge refunded?

At the start of your ride you may see a $10 transaction on your card. This amount will be temporarily held (pending) until your ride is completed and the final charges are applied. The held amount will then be released. This $10 transaction is never actually charged.

I’ve run out of battery, what do I do?

Leave the e-scooter where you are, and we will find it using GPS tracking. Ensure the e-scooter is out-of-the-way of the public and in a safe location where it will not be damaged. PLEASE DO NOT BLOCK THE SIDEWALK WHEN PARKING.

I think I’ve been overcharged for my rental. What should I do?

Call or text the phone number on the front of your e-scooter and provide the following:

  • confirm the phone number used to unlock the scooter

  • date/time and approximate duration of the ride

  • a brief explanation of why you think there is a discrepancy